Frequently Asked Questions

We have included some of our frequently asked questions below which will hopefully cover most of your queries! If there is anything else you would like to ask then just drop us an email and we will be in touch to help!

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How do I register for the show?

You can view and book your place on our events for the by clicking here.

For our latest show- Therapy Live Sport, you can click here to go directly to the booking page.

How do I access the show on the day?

On the day of the show, please visit the event lobby on the site. Find the talk you wish to watch and click ‘Join Stream’. You will be taken to a different page to watch the talk. Please click ‘Register’ and enter the email address you registered with. 

Do I get a CPD certificate?

Yes, we provide all Therapy Live members with a CPD certificate which will be sent out to you after the show. If you would like to become a member please click here.

Can I get handouts from the talks?

Yes, all Therapy Live members will have access to handouts after the show. If you would like to become a member please click here.

Can I purchase recordings from the show?

Yes! If you would like to purchase the recordings from the show you can do so here.

Can I purchase talks individually?

You can’t buy individual talks from the show but the full package of recordings is such a bargain and features so many brilliant speakers, why not purchase the whole thing! You can do so here.

Can I share my purchased recordings with friends?

Each recordings package is designed to be used by one individual only. 

Where do I find the show agenda?

You can find the agenda for the latest show here.

I’m having problems accessing the show, what should I do?

To access the show, please visit the event lobby and find the talk you would like to watch. Click ‘Join Stream’ and you will be taken to a new page to watch the talk. You will need to click ‘Register’ and enter the email address you registered with.

If you’re still having problems, please contact us on hello@therapy-live.co.uk and we will be in touch to help you out. Please bear with us-we are a small team but we will get back to you as soon as we can!

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Can I access the show on my phone?

Yes! You can access the show on your phone exactly as you can on a computer. Just make sure you have a good internet connection and enjoy the day!

I have purchased recordings-where do I access them?

After the show you will be sent information on how to access your recordings. Please check your spam folder if you haven’t heard from us. Add hello@therapy-live.co.uk to your address book to ensure you don’t miss any emails from us!

I have purchased recordings-how long do I have to access them?

Thank you for purchasing the show recordings! You will now have unlimited access to these talks so you can enjoy them at your leisure!

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Do I get content for free if I become a Therapy Live member?

Yes! All Therapy Live members will get show content for free. Becoming a member by clicking here.

How do I become a member?

We would love you to become a member of the Therapy Live family! Become a Therapy Live member here and receive all sorts of exciting benefits including show content for free!

I have signed up as a member- how do I get access to my free show recordings?

Thank you for becoming a member! After the show you will be emailed instructions on how to access your recordings. Add hello@therapy-live.co.uk to your address book to ensure you don’t miss any emails from us!

What are the browser requirements to access the show?

You will be able to access all of our shows on your Safari or Chrome browser.

I can no longer attend, what should I do?

No problem- if you go back to Eventbrite you will be able to cancel your ticket.

Can I sponsor the show?

Of course! Drop us an email if you are interested in sponsoring one of our shows.

I’d like to be a speaker on one of the shows-how do I apply?

Drop us an email to express your interest and we will be in contact to discuss!

Can I donate?

Thank you for expressing your interest in donating! Your donations help us to carry on offering the show for free. When you register for a show you will see an option to purchase a donation ticket and you can enter the amount you would like to contribute. Thank you for your support!

How is Therapy Live different to other shows?

Therapy Live is series of high quality online events which bring the latest MSK education to you at home, free of charge!

I’m having technical problems-who should I contact?

We’re sorry you’re having problems. Drop us an email and we will be in touch to help you out! Please bear with us- we are a small team but will get back to you as soon as possible!

I still have questions-what should I do?

If you still have questions please send us an email to hello@therapy-live.co.uk and we will be in touch to help! Please bear with us- we are a small team but we will get back to you as soon as we can!

How do I say thank you and shower you with praise?!

We really hope you enjoy the show and love to hear your comments! Send us an email on hello@therapy-live.co.uk or tag us on Facebook and Instagram with your feedback!